Technical Support

Q. What do I do if my Core Control Modules are not communicating with each other?
A.  Use the troubleshooting guide on the downloads page to fix problems with hardware communication.

Q. How do I program an Android based robot?
A.  FTC provides tutorials and resources on their team resources page. Look for the "Programming Resources" row. Also check out Modern Robotics Edu.

Q: A USB Mini port has broke on one of our modules. How can I fix it?
A: We offer a module repair service for this on our Technical Resources page.

Q: My fuse has blown. Where can I find a replacement?
A: The fuses are 20A and can be found at most hardware or automotive stores. There is an ATO (regular) blade fuse on the Power Distribution Module and most batteries have an inline ATO or mini fuse. Below is a link for each on Amazon.
ATO Blade Fuse Mini Blade Fuse



Placing orders and shipping

Q. If I place an order online now, when will it ship?
A.  Orders placed before 2:30pm will be shipped the same day if all items on the order are in stock.  Large orders or special order items are processed and shipped within two business days as long as there is inventory available to ship the complete order.  This applies to all orders for delivery within the US and international orders being shipped to other countries. 

Q. Where do you ship?
A. We ship our products worldwide every day and have sent orders to more than 60 countries.

Q. How much will shipping be for my order?
A. On our web site you can add the items you are interested to your shopping cart and then run your cursor over the shopping cart link in the top right corner of the screen and click on "go to cart".  On the cart display page you will see a section in the middle of the screen to "Estimate Shipping".  Enter your country, state and postal code and the "Estimate Shipping" button and your shipping options and costs will be displayed.   
Q. How long will it take for my order to arrive?
A. That will depend on the shipping option you select.  Shipping options are;
US Domestic Shipments
FedEx - FedEx shipping options include overnight, 2 day and Ground
USPS  - Priority Mail offers 2 to 3 day service to most domestic destinations
International Shipments
FedEx - International Priority offers 1 - 4 business day delivery, depending on the destination country
Q. Do you accept purchase orders?
A. We accept POs from schools, colleges and other US domestic educational institutions.  Please email for details.